Enquiries and complaints

How to ask a question, report an error or submit a complaint.

How to contact us

Email the agency or submit a written enquiry at the Budva office. Include a reply contact, a property ID or agreement reference if available, your question and the outcome you seek. Do not send passport or payment details through the general website form.

Handling your enquiry

The agency will review your enquiry and reply using your supplied contact, following the procedure and time limits required by applicable law. A manager may request clarification. Contacting the agency does not restrict your right to approach a competent authority or court; personal data concerns may be raised with Montenegro’s AZLP.